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Accredited SIAM Foundation

EDUTAINMENT COURSE:

Accredited SIAM Foundation

Interactive and entertaining talk-show style format presented by industry leading experts.
Overview

Service Integration and Management (SIAM) is a management methodology for environments where services are sourced from multiple service providers and not just a single service provider. In this series we explore the SIAM Eco-system including the business case for SIAM, the benefits of the methodology, the processes involved, and the challenges to implementing and maintaining the eco-system. This series also prepares you for the EXIN SIAM Foundation exam.

Objectives
  • Understand the main concepts and processes of SIAM that are used in organizations,
  • Establish a SIAM ecosystem in order to better organize the organization's resources,
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes,
  • Reduce risks associated with Integrated Services and the SIAM ecosystem,
  • Connect different practices with SIAM to boost and improve the organization’s service provision,
  • Integrate services by using different structures based on SIAM practices and methodology,
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out,
Prerequisites

While this course does not require any existing knowledge of SIAM. Knowledge of IT service management terminology is recommended.

Target Audience

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

  1. SIAM FOUNDATION
1
Start
Overview
2
Start
Introduction To SIAM
3
Start
Introduction To SIAM Part 2
4
Start
SIAM Eco-System And Terminology
5
Start
SIAM Practices
6
Start
SIAM Practices - Process Forums
7
Start
SIAM Drivers - Service Satisfaction
8
Start
SIAM Drivers - Source Landscape
9
Start
SIAM Drivers - Operational Efficiencies
10
Start
SIAM Drivers - External And Commercial
11
Start
The Business Case For SIAM
12
Start
SIAM Implementation Roadmap
13
Start
Service Integrators - External Service Integrator
14
Start
Service Integrators - Internal Service Integrator
15
Start
Service Integrators - Hybrid Service Integrator
16
Start
Service Integrators - Lead Supplier
17
Start
SIAM Practices
18
Start
Roles And Responsibilities
19
Start
Roles And Responsibilities Part 2
20
Start
SIAM Processes - Introduction
21
Start
SIAM Processes - Audit And Control And BRM
22
Start
SIAM Processes - Change Mgmt. And Release Mgmt.
23
Start
SIAM Processes - Contract Mgmt. And CSI
24
Start
SIAM Processes - Event Mgmt. And Financial Mgmt.
25
Start
SIAM Processes - Sec Mgmt. And Knowledge Mgmt.
26
Start
SIAM Processes - Incident Mgmt.
27
Start
SIAM Processes - Problem Mgmt.
28
Start
SIAM Processes - SLM And Supplier Mgmt..
29
Start
SIAM Processes - SLM And Supplier Mgmt. Part 2
30
Start
SIAM Processes - Configuration Mgmt.
31
Start
SIAM Processes - SPM And SCM
32
Start
SIAM Processes - Project Mgmt And Toolset Mgmt
35
Start
SIAM And Other Frameworks: ISO/IEC 20000
36
Start
SIAM And Other Frameworks: Lean And COBIT
37
Start
SIAM And Other Frameworks: DevOps And Projects
38
Start
Cultural Considerations
39
Start
Challenges And Risks
40
Start
Challenges And Risks Part 2
41
Start
Challenges And Risks Part 3
42
Start
Examination Preparation
43
Start
Exam Review
44
Start
Exam Review Part 2
EDUTAINMENT COURSE
?Interactive and entertaining talk-show style format presented by industry leading experts.
  • 18:34:00
    Hours Of learning
  • Presented by highly qualified, industry leading experts
  • 12 Months access

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